MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health and to communicate with your health care team. With MyChart, you can:
MyChart is a free service offered to our patients.Return to Top
Patients are issued a MyChart access code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an access code, you can request one here or receive one during your next visit.Return to Top
If you have questions, you can email email@example.com or call 216-778-8801 Monday – Friday, 8 a.m. – 5 p.m to talk to our MyChart staff. Remember, MyChart is NOT to be used for urgent needs. For medical emergencies, dial 911.Return to Top
It's quick and easy to get started. Just take a look at our step-by-step activation instructions.
You can request a new code here and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from emailing a new access code to you.Return to Top
For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at firstname.lastname@example.org or you can call 216-778-8801 Monday - Friday, 8 a.m. - 5 p.m. to talk to our MyChart staff.Return to Top
No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.Return to Top
Click the Forgot MyChart ID link on the sign-in page to recover your MyChart ID.Return to Top
Click the Forgot Password link on the sign-in page to reset your password online.Return to Top
Options to change your e-mail and password are found under the Preferences tab after you log into MyChart.Return to Top
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit.Return to Top
Yes. Under the Preferences tab, click the Communications Preferences link. There you can choose which types of email notifications you would like to receive. You can also specify how soon before an appointment you wish to receive your email reminder.Return to Top
It's easy! While you are logged in to MyChart, click the wrench image next to your name at the top of any page. This will take you to the My Family's Records page.
You can also reach this page by clicking on the Administrative tab, and then clicking My Family's Records.
Once you are on the My Family's Records page, follow the directions below.
Add a new photo or replace a current photo:
Delete your current photo:
Change your background color:
Your test results are released to your MyChart account after your physician has reviewed them. Many test results are available within 4 days, depending on the type of test. If you do not see a result in MyChart that you are looking for, or if you have questions about a result, contact your clinic.Return to Top
Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, some tests of a very sensitive nature are not released to MyChart.Return to Top
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.Return to Top
You will generally receive an answer in 3 business days. Please note that MyChart should not be used for urgent situations. Please contact your MetroHealth location if the situation requires immediate attention or dial 911 if it is an emergency.Return to Top
At this time, logging in to MetroHealth's MyChart service will only enable you to see your MetroHealth records. If you receive care at an additional health care system that uses MyChart, you will have to log in to your account for that system.
However, be sure to tell your MetroHealth provider if you have received or currently receive care at other health care systems. Through a special initiative called Care Everywhere, your doctor may be able to place information from another health system into your MetroHealth medical record.
In addition, you can also download a password-protected copy of your health summary to share with trusted providers. To learn more, find the My Medical Record tab and click Download Summary.Return to Top
Yes. If you believe a photo of a medical condition or scan of a document (such as doctor's orders from another provider or emergency room) will help your care team better understand a health issue, you can attach it to your medical advice request.
Yes you can. This is called Proxy access and allows a person to log into his or her personal MyChart account and then view information regarding a family member. Please read the rest of the FAQs in this section for details.Return to Top
Parents, spouses, adult children, and other types of caregivers who have their own MetroHealth MyChart account may be granted full access to the MyChart account of a loved one following approval by our staff.
Parents commonly use this feature to view their children's medical records for immunizations, requesting appointments, and sending messages related to their children. Some restrictions may apply for access to the records of children between the ages of 11 and 17.
Adult children can use this feature to stay informed of, and participate in, an elderly parent's health care. Adult patients must give written consent for another person to gain Proxy access. Absent a legal determination precluding it, the adult patient always has the right to revoke this access at any time.
In certain cases, an adult might have a guardian who is responsible for them because of some issue of diminished capacity. In this case a guardian must supply legal documentation to gain Proxy access to the patient's chart.Return to Top
To authorize Proxy access, the appropriate form in the MyChart Proxy Access Packet should be completed and brought during normal business hours to the MetroHealth location you or the patient normally visit or the Medical Records Department at MetroHealth Medical Center (2500 MetroHealth Drive, Room G-108, Cleveland, OH 44109, open Monday – Friday, 8:30 a.m. to 3:30 p.m.).
Proxy Access to a Child's Account
Note to parents/guardians: you must have your own MyChart account before you can get access to your child's MyChart record. Once you have your own account, you must come in person with the appropriate form and identification to become the proxy for your child's account.
If your child is age 0-12 you will then be granted full access to your child's MyChart record.
If your child is age 13-17, you may submit this additional form to authorize your child to have a separate account and you may be granted partial access to that child's MyChart record (e.g., appointment scheduling, immunizations). Partial access, when applicable, is due to privacy laws.
Consenting Adult to Adult Proxy Access
In the case of an adult Proxy accessing a consenting adult's record, such as a spouse, we ask that the patient provide the appropriate form in the MyChart Proxy Access Packet (the form includes your consent for this type of access).
In the Case of an Adult Child or a Legal Guardian Requesting Proxy Access for an Adult
We ask that the Proxy bring in the appropriate form in the MyChart Proxy Access Packet with proper identification and supporting legal documentation if required such as court order or durable power of attorney for health care (DPOA).Return to Top
No. Be sure to access the account of the loved one for whom you wish to make appointments, get medical advice or view records. This ensures that the correct information is placed in the correct medical record. Otherwise, medical care could be jeopardized.Return to Top
No, due to the sensitive nature of medical information, each adult must establish his or her own MyChart account. However, you can submit the appropriate form in the MyChart Proxy Access Packet to give/grant access to your spouse.Return to Top
MyChart offers apps for iOS (iPhone and iPad) and Android devices. Installing and using the MyChart app is quick and easy. Visit our MyChart Mobile page for more information.
You can also use the web browser on your mobile device to access MyChart.Return to Top
The MyChart app offers many of the same features as the web-based version:
To access a MyChart feature not listed above, use the web browser on your smart phone or computer.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.Return to Top
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
If you were logged out after signing in and clicking an item, you may need to disable the Content Advisor setting in Internet Explorer. Learn more.Return to Top
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). View the Computer /Browser Requirements.
A MyChart app for the iPhone is also available.Return to Top